Question 1

Do you take my insurance?

Accepted Answer

We take:
Aetna
Ambetter/Allwell
BlueCross/BlueShield
Cerner
Cigna
Coresource
FirstHealth
Department of Veterans
Freedom Network
GEHA
Great West Healthcare
Home State Health
Humana
Medicare
Meritain Health
Motor Vehicle Accident
HP
Prime Health
Quiktrip
Theramatrix
Tricare 
United Health Care
UMR
 
We are not in network with Missouri Health Net

Question 2

Why should I choose ETC instead of another physical therapy clinic?

Accepted Answer

Unlike many clinics, ETC strives to provide you with One on One treatment with certified therapist who will work with you to set goals and help you improve your condition. During your initial evaluation, your therapist will design a customized program to fit your individual needs and work toward your goals.
If you have any questions or concerns about starting therapy, give us a call and we will be happy to answer any questions you may have.

Question 3

What can I expect during my first visit?

Accepted Answer

When you arrive for your first appointment, you will complete initial patient paperwork (you can also complete paperwork prior to your appointment by visiting this page), provide us with your physical therapy prescription (if applicable) and insurance information.
You will be seen by a physical therapist who will discuss your medical history, current complaints, pain level (aggravating and easing factors), current medications, and your goals for physical therapy.

Question 4

I think physical therapy might help me. What do I need to start PT services?

Accepted Answer

In Kansas, it is no longer a requirement for a physician to refer a patient to physical therapy, simply contact us to set up an appointment today.
In Missouri, a written prescription from a health care provider is required for physical therapy services. Your physician will write you a prescription for treatment and evaluation, which can be faxed to one of our clinics or brought to the clinic in person. All we need to schedule an appointment is your physical therapy prescription and insurance information.

Question 5

Where are you located?

Accepted Answer

We have several locations throughout the Kansas City area including Belton, Blue Springs, Brookside, Harrisonville, Independence, Lee’s Summit, Overland Park, and Pleasant Hill.

Question 6

I’m not sure I can afford physical therapy services. What do I do?

Accepted Answer

We accept most insurance plans; you can view a complete list of in-network providers here. We do our best to work with those who have high deductibles or are out-of-network. We also have payment plans to help spread out the cost of therapy and make it more affordable for you.

Question 7

What should I wear to my appointments?

Accepted Answer

We recommend wearing something comfortable, such as work-out clothes or loose fitting casual clothing. Each session will involve gentle movement, stretching, and various exercises to address your specific concern. Our therapists may want to visually inspect the area of the injury so wearing clothes that allow easier access is appreciated.

Question 8

Do you work with children?

Accepted Answer

Yes, we see patients of all ages and types of need. If your child is a minor, you will need to complete all registration paperwork for them and attend their appointments with them.

Question 9

What is a Home Exercise Program (HEP)?

Accepted Answer

After your initial visit, your physical therapist will provide you with personalized exercises designed to fit your needs. You may be provided with pictures and instructions on how to complete each exercise at home. Completing your HEP as recommended is key to a successful rehab process, as these exercises supplement everything you do during your in-clinic therapy sessions. The instructions sheet the therapists give you will provide you with the amount of repetitions and how many times per day each exercise should be performed.

Question 10

How long will my treatment take?

Accepted Answer

Each session will last approximately 30 minutes to 40 minutes depending on your insurance. Often our therapists will strive to give you extra time as schedules allow. How frequently you attend and the duration of your treatment will be determined by your physical therapist and physician. Some issues can be improved within a few visits; more severe or chronic conditions may require long-term treatment.

Question 11

I have a very busy schedule; how will I make time for physical therapy?

Accepted Answer

Our clinics strive to meet the needs of patient scheduling. ETC is committed to providing therapy services that work for you or your family member.

Question 12

What happens if I am running late or unable to attend a scheduled appointment?

Accepted Answer

If you are running late or need to cancel an appointment, please call us and let us know, so we can do our best to accommodate your scheduling needs. We understand that life can become hectic, but please do your best to provide us with at least 24 hours notice when cancelling an appointment. We reserve the right to charge patients a no-call, no-show fee when we are not provided with notice of your inability to make your reserved session time.

Question 13

Will my physician be involved in the rehab process?

Accepted Answer

Close communications will be kept between your physical therapist and physician. After the initial session, your therapist will send the physician detailed results from the examination and the plan for therapy. Progress notes will also be sent to update your physician throughout the entire therapy process.

Question 14

My doctor wants me to try physical therapy, but I’m not sure it will help. What if it doesn’t improve my pain?"

Accepted Answer

Our therapists take care to closely monitor the progress of our patients and follow up with their healthcare professionals on a regular basis regarding their treatment. We make sure that our patients are making steps forward and communicate any concerns with the referring doctor. If your physical therapist feels another course of treatment would benefit you, we will not continue to see you unnecessarily.

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