Don't see your question here?
Contact our business office at 816-348-0492
Frequently asked questions
Do you take my insurance?
Why should I choose ETC instead of another physical therapy clinic?
What can I expect during my first visit?
I think physical therapy might help me. What do I need to start PT services?
Where are you located?
We have several locations throughout the Kansas City area including Belton, Blue Springs, Brookside, Harrisonville, Independence, Lee’s Summit, North Kansas City, Overland Park, and Pleasant Hill.
I’m not sure I can afford physical therapy services. What do I do?
We accept most insurance plans; you can view a complete list of in-network providers here. We do our best to work with those who have high deductibles or are out-of-network. We also have payment plans to help spread out the cost of therapy and make it more affordable for you.
Do you work with children?
Yes, we see patients of all ages and types of need. If your child is a minor, you will need to complete all registration paperwork for them and attend their appointments with them.
What should I wear to my appointments?
We recommend wearing something comfortable, such as work-out clothes or loose fitting casual clothing. Each session will involve gentle movement, stretching, and various exercises to address your specific concern. Our therapists may want to visually inspect the area of the injury so wearing clothes that allow easier access is appreciated.
What is a Home Exercise Program (HEP)?
After your initial visit, your physical therapist will provide you with personalized exercises designed to fit your needs. You may be provided with pictures and instructions on how to complete each exercise at home. Completing your HEP as recommended is key to a successful rehab process, as these exercises supplement everything you do during your in-clinic therapy sessions. The instructions sheet the therapists give you will provide you with the amount of repetitions and how many times per day each exercise should be performed.
How long will my treatment take?
Each session will last approximately 30 minutes to 40 minutes depending on your insurance. Often our therapists will strive to give you extra time as schedules allow. How frequently you attend and the duration of your treatment will be determined by your physical therapist and physician. Some issues can be improved within a few visits; more severe or chronic conditions may require long-term treatment.
I have a very busy schedule; how will I make time for physical therapy?
Our clinics strive to meet the needs of patient scheduling. ETC is committed to providing therapy services that work for you or your family member.
What happens if I am running late or unable to attend a scheduled appointment?
If you are running late or need to cancel an appointment, please call us and let us know, so we can do our best to accommodate your scheduling needs. We understand that life can become hectic, but please do your best to provide us with at least 24 hours notice when cancelling an appointment. We reserve the right to charge patients a no-call, no-show fee when we are not provided with notice of your inability to make your reserved session time.
Will my physician be involved in the rehab process?
Close communications will be kept between your physical therapist and physician. After the initial session, your therapist will send the physician detailed results from the examination and the plan for therapy. Progress notes will also be sent to update your physician throughout the entire therapy process.
My doctor wants me to try physical therapy, but I’m not sure it will help. What if it doesn’t improve my pain?
Our therapists take care to closely monitor the progress of our patients and follow up with their healthcare professionals on a regular basis regarding their treatment. We make sure that our patients are making steps forward and communicate any concerns with the referring doctor. If your physical therapist feels another course of treatment would benefit you, we will not continue to see you unnecessarily.